Summary

The Customer Success Representative is responsible for building and maintaining strong relationships with our customers, ensuring their success, satisfaction, and long-term loyalty. You will serve as a primary point of contact for our customers, advocating on their behalf within the organization and providing exceptional support and guidance throughout their journey with us.

Essential Duties and Responsibilities

Duties and responsibilities include the following. Other duties may be assigned.

• Increase customer retention and satisfaction by providing extraordinary service, communication, and support.
• Oversee the onboarding experience of new customers from account setup to implementation.
• Collaborate with cross-functional teams to ensure a seamless customer experience and drive continuous improvement.
• Contribute to the development and maintenance of knowledge base articles, FAQs, and other resource collateral.
• Partner with Key Account team to assist in accelerating order growth.
• Coordinate on-site customer technical visits.
• Create sales quotations for customers and distributors.
• Monitor, maintain and update customer information in the CRM database.
• Create and manage customer tickets in Meissner’s CRM ticket management system.
• Handle various other duties as delegated by Inside Sales Manager.

Qualifications, Education & Experience

The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully function in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• BSC degree from college or technical school and/or 3-5 years related experience and/or training in sales, customer success or customer service; or equivalent combination of education and experience.
• Proven experience in customer success, account management, or a similar client-facing role, preferably in the life sciences space.
• Exceptional communication, interpersonal, and relationship-building skills, with the ability to effectively engage and influence stakeholders at all levels.
• Experience working with CRM software (e.g. Salesforce, HubSpot) and other relevant tools preferred.
• Excellent organizational and time management skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and adapt to changing priorities and deadlines.
• Strong problem-solving and analytical abilities, with a keen attention to detail and a proactive mindset.
• Passion for technology and innovation, with a desire to stay up-to-date on industry trends and best practices.

Physical Demands

Occasional work may be done in an ISO Class 7 cleanroom environment. Powder free gloves, face masks, hairnets, gowns, and shoe covers must be worn. Because smokers continue to shed thousands of smoke particles even hours after smoking a cigarette and these particles will damage our products, only non-smokers are permitted to enter or work in the cleanroom. As a result, the successful candidate must be a nonsmoker.

Meissner Filtration Products is Proud to be an Equal Opportunity Employer.