Summary

If you have a passion for helping others with their computer and software needs, and you enjoy working in a collaborative environment, you might be the perfect fit for our IT Technician role.

As an IT Technician, you will be based out of our Castlebar facility and will be responsible for answering calls to the Meissner IT Tech Operations support desk, responding, and resolving support tickets assigned to you from the IT Tech Operations queue, and be on the front line in assisting end-users with software and hardware support. You will collaborate with other team members across the globe on project management, system monitoring, security incident response, and user provisioning and deployments.

Essential Duties and Responsibilities

Duties and responsibilities include the following. Other duties may be assigned.

IT Support

• Act as a first responder to incoming incidents and requests for end-user support with workstation hardware and software (e.g., PC issues, error messages, barcode scanners, monitors, label printers, viruses, etc.).
• Provide support for on-site and remote end-users in Ireland & across Europe.
• Document, track, and monitor incidents and requests in detail within the Meissner ITSM platform.
• Ensure ticket service level targets are met through proper follow-up.
• Ensure proper routing, escalation, and assignment of ITSM tickets.
• Provision and deploy new PC hardware and peripherals for new and existing Meissner employees.
• Support with generation of procedure documentation.
• Update Support Desk knowledge base articles to ensure call resolution details are available to colleagues.
• Help resolve issues and provide technical assistance for end-users who are using our manufacturing and ERP software solutions.
• Support other technical needs as required (e.g., mobile devices, tablets, apps, etc.).

IT Maintenance:

• Assist with maintenance schedules of IT assets in the maintenance software.
• Perform routine Zebra label printer maintenance.
• Maintain and organise computer spare parts and hardware inventory levels.
• Escalate computer software updates, viruses, and malware cleanup.
• Assist with the backups & backup scheduling.
• Monitor server rooms and related equipment (routers, UPS, etc.).
• Assist with out of hours maintenance and upgrades.

IT Projects:

• Assists the Ireland IT Team with hardware, software, network, telephony system and IT infrastructure upgrades.
• Provide feedback on policy and procedure documentation.
• Assist and support the IT Development and Security teams with their project needs and deployments.

Qualifications, Education & Experience

The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully function in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Diploma or 3rd Level Degree in IT/ Microsoft Certifications/ITIL Foundation.
• 2-3 years experience working in a similar IT technician position, manufacturing experience is desirable.
• Strong English language written and verbal communication skills.
• Excellent problem-solving and troubleshooting skills.
• Ability to work independently and as part of a team.
• Knowledge of the Windows Client and Server operating systems (Active Directory, DNS, DHCP, etc.).
  • Experience in operation of and support of Microsoft Office and office 365 applications.
  • Printing technologies and connectivity.
  • Basic understanding of virtualization technologies (VMware/Hyper-V), thin clients and RDP.
  • Networking technologies such as TCP/IP and stack, network cabling.
  • Scripting skills (e.g., PowerShell, VBScript, batch files, etc.).

Physical Demands

Occasional work may be done in an ISO Class 7 cleanroom environment. Powder free gloves, face masks, hairnets, gowns, and shoe covers must be worn. Because smokers continue to shed thousands of smoke particles even hours after smoking a cigarette and these particles will damage our products, only non-smokers are permitted to enter or work in the cleanroom. As a result, the successful candidate must be a nonsmoker.

Meissner Filtration Products is Proud to be an Equal Opportunity Employer.