Summary

Do you love the idea of working with a passionate and professional customer service team in an environment dedicated to having a positive impact on the human condition?

The Customer Service Representative will be responsible for providing customer service support to European customers as part of the operations in our manufacturing facility located in Castlebar, Ireland. This position will need to work closely with the manufacturing operations to handle order processing matters, deal with general inquiries from European customers, and provide support as required to Supply Chain Operations and other relevant departments within the organization.

Essential Duties and Responsibilities

Duties and responsibilities include the following. Other duties may be assigned.

• Create and manage Sales Orders received on the ERP system Dynamics 365.
• Communicate Sales Order Confirmations to the Customer.
• Initiate Purchase Order Requisitions when required.
• Prepare Invoices and issue to the Customer.
• Receive and investigate all customer queries to a high professional standard.
• Release Production Orders & work closely with the Production & Warehouse team on all changes/updates.
• Manage delivery dates to ensure priority of all Sales Orders to Production, Warehouse and Logistics.
• Review and maintain Customer Open Orders on a daily basis.

Qualifications, Education & Experience

The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully function in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have a third level qualification in Business or other related degree from an accredited third level institution.
• The successful candidate must have at least 3 years’ experience working in a similar role in a manufacturing environment.
• Experience in working in a start-up environment will be a distinct advantage.
• Working knowledge of ERP systems. Dynamics 365 would be a distinct advantage.
• Must have good organizational skills and a high attention to detail.
• High level of proficiency in Microsoft Office based applications, including Excel, Word, PowerPoint and Outlook is essential.
• Must have strong written and verbal communication skills in the English Language another European language would be beneficial.
• Willingness to seek opportunities to better the Customer experience.
• Works independently with minimal work supervision

Physical Demands

Occasional work may be done in an ISO Class 7 cleanroom environment. Powder free gloves, face masks, hairnets, gowns, and shoe covers must be worn. Because smokers continue to shed thousands of smoke particles even hours after smoking a cigarette and these particles will damage our products, only non-smokers are permitted to enter or work in the cleanroom. As a result, the successful candidate must be a nonsmoker.

Meissner Filtration Products is Proud to be an Equal Opportunity Employer.